Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of DPP-Tool ("the Service"), provided by METIS SAS ("we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Service Description

DPP-Tool is a SaaS platform that enables users to generate Digital Product Passports (DPP) compliant with the EU Ecodesign for Sustainable Products Regulation (ESPR) 2024/1781. The Service includes passport generation, QR code creation, public passport pages, CSV import, and API access (depending on your plan).

2. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You must be at least 18 years old or have legal authority to enter into these Terms on behalf of your organization.
  • One person or organization may not maintain more than one free account.

3. Plans and Pricing

  • Free plan: limited to 3 products, no credit card required.
  • Paid plans: Starter, Pro, Business, Enterprise — billed monthly or annually.
  • Prices are in EUR, exclusive of VAT where applicable.
  • You may upgrade or downgrade your plan at any time. Changes take effect on the next billing cycle.
  • We reserve the right to modify pricing with 30 days' notice to existing subscribers.

4. Payment and Billing

  • Payments are processed securely by Stripe.
  • Subscriptions renew automatically. You may cancel at any time.
  • Refunds are available within 14 days of initial purchase if no passports have been generated.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit false or misleading product data
  • Attempt to circumvent usage limits or security measures
  • Reverse engineer, decompile, or create derivative works of the Service
  • Use automated systems to access the Service beyond the provided API
  • Resell access to the Service without written authorization

6. Data Ownership

  • You retain ownership of all product data you enter into the Service.
  • By generating a public passport, you grant us a license to display the passport data on public pages.
  • You can delete your data at any time through your dashboard or by contacting us.

7. Compliance Disclaimer

Important: DPP-Tool is a compliance assistance tool. While we strive to keep our templates aligned with ESPR requirements, we do not guarantee regulatory compliance. Passports generated should be reviewed by a qualified regulatory advisor before being used for official compliance purposes. We are not liable for regulatory decisions based solely on our tool.

8. Service Availability

  • We aim for 99.9% uptime but do not guarantee uninterrupted service.
  • Scheduled maintenance will be communicated in advance when possible.
  • We reserve the right to modify or discontinue features with reasonable notice.

9. Limitation of Liability

To the maximum extent permitted by law, METIS SAS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, data, or business opportunities.

10. Termination

  • You may close your account at any time through dashboard settings.
  • We may suspend or terminate accounts that violate these Terms.
  • Upon termination, your data will be retained for 30 days, after which it will be permanently deleted.

11. Governing Law

These Terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Aix-en-Provence, France.

12. Contact

For questions about these Terms, contact us at [email protected].